Mywin is fully committed to the privacy and security of every user's personal information. This document clearly explains how we collect, use, store, and protect your data, as well as the rights you hold as a user of our platform.
We invest in the latest security infrastructure to ensure your personal data is always protected at every level.
All data transmitted between your device and mywin servers is encrypted using TLS 1.3 protocol with 256-bit encryption — the same standard used by leading financial institutions worldwide.
Only authorised mywin staff with a legitimate operational need may access your personal data. All access is logged and audited regularly to ensure there is no misuse.
Our privacy policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, and request deletion of your personal data at any time.
Your data is stored on servers protected by multi-layered firewalls and an intrusion detection system (IDS) operating around the clock, with regular backups to prevent data loss.
Mywin has never and will never sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit prior consent.
In the event of any data breach affecting your information, mywin will notify you within the required timeframe and take immediate action to minimise the impact on your privacy.
Mywin collects various types of personal information from users for the purposes stated in this privacy policy. Information is collected directly from you, automatically as you use the platform, or occasionally from legitimate third-party sources.
The categories of information we collect are as follows:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number | Submitted during registration or KYC |
| Contact Information | Email address, phone number, residential address | Submitted during registration |
| Financial Data | Bank account number, deposit and withdrawal transaction records | Submitted during the payment process |
| Technical Data | IP address, browser type, operating system, device ID | Collected automatically |
| Usage Data | Game history, betting patterns, session active time | Recorded automatically during gameplay |
| Cookie Data | Website preferences, login session data | Stored automatically via browser |
Every piece of information we collect is used for clear and lawful purposes. mywin does not use your data for purposes unrelated to platform operations without your consent. The primary purposes for which your personal data is used include:
Mywin understands that your trust is our most valuable asset. We do not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in limited and controlled situations, we may share your information with the following parties:
All third parties we work with are required to uphold the same data protection standards as mywin. We only share the minimum information necessary, and nothing beyond that.
Mywin uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device by your web browser. The following are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the mywin platform.
Mywin only retains your personal data for as long as it is needed for the purposes stated in this privacy policy, or as required by applicable law. The following are general data retention period guidelines:
Once the retention period ends, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.
In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. mywin ensures that any cross-border data transfers are carried out with adequate protective measures, including:
Mywin takes data security very seriously. We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Key security measures we practise include:
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and related data protection legislation, you have the following rights regarding personal data held by mywin. All requests relating to these rights may be submitted to our privacy team via the support email listed at the bottom of this page.
You have the right to obtain a copy of the personal data we hold about you and information on how it is used.
You have the right to request correction of any inaccurate or incomplete personal data in our records.
Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You may request that we restrict how we process your data in certain circumstances as provided by law.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
The mywin platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that data belonging to someone under 18 has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
Parents or guardians who discover that their child under the age of 18 has registered an account with mywin are advised to contact our support team immediately for appropriate action.
The mywin platform may contain links to third-party websites or services in certain contexts. Please be aware that mywin is not responsible for the privacy practices of those websites. This Privacy Policy applies only to the mywin.live platform. We encourage you to read the privacy policy of every website you visit.
Mywin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever the Privacy Policy is updated, the "Last updated" date at the top of this page will change.
For material amendments that significantly affect your rights, we will notify you via your registered email or a prominent notice on the platform before the changes take effect. Continued use of the mywin platform after the effective date of any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the mywin Data Protection Officer (DPO) via our support email in the footer of this page. Our team will endeavour to respond to your request within 14 business days.
You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe that mywin's processing of your data has violated the provisions of PDPA 2010.
Here are the most frequently asked questions from our users regarding the privacy policy and personal data protection on the mywin platform.