Mywin Terms and Conditions – Complete Platform Usage Guide

1Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings defined below unless the context requires otherwise:

• "Platform" refers to the mywin website at mywin.live along with all associated mobile apps, services, and content.
• "Account" refers to the personal account registered by the user to access mywin's services.
• "Account Balance" refers to the total amount of cash and bonus credits available in a user's account at any given time.
• "Games" refers to all entertainment games available on the platform, including slots, Live Casino, sports, bingo, and table games.
• "Bonus" refers to any free credits, free spins, promotional offers, or other incentives granted by mywin to members.
• "KYC" refers to the identity verification process (Know Your Customer) that must be completed before the first fund withdrawal is processed.
• "Wagering Requirements" refers to the minimum wagering amount that must be reached before a bonus can be converted into withdrawable cash.

2User Eligibility and Account Registration

To register and use mywin, you must meet all of the following eligibility criteria at all times. Failure to meet any of these criteria gives mywin the right to suspend or terminate your account without prior notice.

• You must be at least 18 years old at the time of registration and throughout the period of platform use.
• You must register only one (1) account only. Holding multiple accounts is strictly prohibited and may result in all associated accounts being frozen.
• All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information is a serious breach of these terms.
• You must be within permitted jurisdictions where use of the mywin platform is legal under local law.
• You may not register using another person's identity or a misleading alias.
• You are not currently on the self-exclusion list of any recognised responsible gaming programme.

3Account Security and User Responsibilities

Your mywin account is personal and non-transferable to any third party. You are fully responsible for keeping your login credentials secure. The following are key responsibilities you must observe:

• Keep your password secure and do not share it with anyone — including family members or close acquaintances.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your account after every session, especially when using a public or shared device.
• Enable two-factor authentication (2FA) where available for an added layer of security.
• Report any unauthorized access to your account to the mywin support team immediately via live chat or email.

Mywin will never ask for your password through any communication channel. If you receive any such request claiming to be from mywin, please disregard it and report it to us immediately.

4Deposits, Payments, and KYC Verification

Mywin offers a wide range of secure deposit methods that are processed quickly for the convenience of players in Malaysia. All financial transactions are protected with industry-standard 256-bit SSL encryption.

Accepted payment methods include online bank transfers via major Malaysia banks, local e-wallets, and DuitNow QR. Deposits are typically processed within 30 seconds to a few minutes depending on the chosen method and payment processor.

Before your first withdrawal is processed, you are required to complete the Identity Verification (KYC) which includes:

• A copy of your identity card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement not older than 3 months).
• Verification of the mobile number registered to the account.
• For withdrawal amounts exceeding certain limits, additional documentation may be required in accordance with compliance requirements.

5Bonus and Promotions Policy

Mywin offers a variety of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms set at the time the offer is launched. General bonus terms are as follows:

• Each bonus has a wagering requirement which must be met before bonus funds can be converted into withdrawable cash.
• The welcome bonus is only eligible to be claimed once per new user — based on name, email address, phone number, IP address, and payment method.
• Mywin reserves the right to withdraw any bonus granted in error or as a result of suspected fraudulent activity.
• Bonuses are non-transferable to other accounts and carry an expiry period as stated in the terms of each respective offer.
• Some games may not be eligible or may only partially contribute toward fulfilling bonus wagering requirements.
• Mywin reserves the right to modify, suspend, or terminate any bonus or promotional program at any time without prior notice.

It is the user's sole responsibility to read and understand the specific terms of each bonus before accepting it. Failure to understand bonus terms cannot be used as grounds for dispute or appeal.

6Game Rules and Fair Play

All games at mywin must be played in a fair, honest manner and in compliance with their respective game rules. The following activities are strictly prohibited and may result in immediate account suspension or closure:

• Collusion — colluding with other players to gain an unfair advantage in games, particularly in poker and table games.
• Use of automated software (bots) — using scripts, automation software, or artificial intelligence to play on your behalf.
• Bug exploitation — exploiting any technical vulnerabilities or system errors to gain a monetary advantage.
• Game manipulation — any attempt to influence game outcomes through unauthorized means.
• Money laundering — using the mywin platform for purposes related to illegal activities or money laundering.

Mywin employs an advanced game monitoring system that operates around the clock to detect any suspicious behaviour. Any activity that violates these rules will be investigated and appropriate action taken at mywin's sole discretion.

7Fund Withdrawal and Transaction Limits

Fund withdrawals from your mywin account are subject to the policies and procedures in place. All withdrawal requests will be reviewed by the mywin finance team before processing to ensure compliance with relevant security and legal requirements.

• The minimum withdrawal per transaction follows the limits set and displayed in the cashier section of your account.
• Daily, weekly, and monthly withdrawal limits apply depending on your account level and KYC verification status.
• Withdrawals will only be processed to the same payment method used for the deposit, for fraud prevention purposes.
• Mywin reserves the right to request additional documents or further verification before processing withdrawals that exceed certain limits.
• Withdrawal processing times range from 1 to 5 business days depending on the payment method and verification requirements.

8Account Closure and Suspension

Mywin reserves the right to suspend, restrict, or terminate any user account at any time, with or without prior notice, under the following circumstances:

• Violation of any terms set out in this document.
• Fraud, illegal activity, or attempts to deceive the platform or other players.
• Failure to submit the requested KYC verification documents within the stipulated timeframe.
• Self-exclusion request submitted by the user through the responsible gaming program.
• Legal compliance requirements or directives issued by the relevant authorities.

If your account is closed for reasons unrelated to a terms violation, any remaining cash balance (excluding bonus funds that have not met the wagering requirements) will be returned after the investigation and verification process is complete.

Users may also choose to close their own account at any time by contacting the mywin support team. The account closure process is irreversible once confirmed.

9Privacy and Data Protection Policy

The collection, use, and protection of your personal information is governed by mywin Privacy Policy which forms part of these Terms and Conditions. By registering and using mywin, you agree to the data processing practices set out in that Privacy Policy.

In summary, mywin is committed to:

• Only collects personal information necessary for platform operations and legal compliance.
• Protecting your data with encryption and appropriate technical security measures.
• Not sell or disclose your personal data to third parties without your consent, except where required by law.
• Granting you the right to access, correct, and request deletion of your personal data in accordance with applicable data protection laws.

10Liability Limits and Disclaimer

The mywin platform and all its content are provided on an "as is" basis without any express or implied warranties. To the extent permitted by applicable law, mywin disclaims all warranties relating to the availability, accuracy, and reliability of the platform.

Mywin shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Technical disruptions, server downtime, or system failures beyond our control.
• Disputed game outcomes where the Random Number Generator (RNG) system has functioned correctly.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Actions or omissions by third parties, including game software providers and payment processors.
• Losses arising from investment or wagering decisions made based on information on this platform.

11Responsible Gaming

Mywin is fully committed to the mental and financial well-being of every player. We believe that healthy entertainment starts with players who game consciously and in control. To support this, mywin provides a range of gaming management tools accessible directly from your account:

• Deposit Limit — set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit — set the maximum loss amount you are willing to accept within a given period.
• Play Time Limit — limit your gaming session time to avoid playing for extended periods.
• Temporary Break — temporarily suspend access to your account for a set period when needed.
• Self-Exclusion — the option to permanently self-exclude from the mywin platform if you feel the need to do so.

More details about this program are available on the Responsible Gaming ours.

12Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws of the jurisdiction in which mywin is registered and licensed. Any dispute arising from or relating to these Terms shall first be resolved through voluntary negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, it will be referred to a recognized arbitration body in accordance with the applicable rules. The arbitration decision is final and binding on both parties.

Users agree not to pursue any collective legal action (class action) against mywin. Each claim or dispute must be handled on an individual basis.